Refund and Return Policy
At Sweet Phoenix Creation Pty Ltd, trading as Sweet Phoenix AfterDark, customer satisfaction is our top priority. We strive to ensure that you are fully satisfied with your purchase. However, we understand that circumstances may arise where a refund or return is necessary. Please review our policy below:
- Refunds: We offer refunds on eligible items within 30 days of purchase. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when received. Refunds will be issued to the original payment method used for the purchase.
- Returns: If you wish to return an item for reasons other than manufacturing defects or damages during shipping, you may do so within 30 days of purchase. The item must be unused, in its original packaging, and in the same condition as when received. Return shipping costs are the responsibility of the customer.
- Exchanges: We are happy to offer exchanges for items that are defective or damaged during shipping. Please contact our customer service team within 7 days of receiving the item to arrange for an exchange. We will cover the cost of return shipping for defective or damaged items.
- Non-Returnable Items: For hygiene reasons, certain items such as intimate apparel, lingerie, and opened personal care products are non-returnable unless they are defective or damaged.
- How to Initiate a Refund or Return: ontact us with your order number and item details to start the process. Return shipping costs are the responsibility of the customer.
- Refund Processing Time: ontact us with your order number and item details to start the process. Return shipping costs are the responsibility of the customer.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly, either by issuing a refund, sending a replacement, or arranging for repair.
- Cancellation Policy: Orders may be cancelled before they are shipped. Once an order has been shipped, it cannot be cancelled, but it may be eligible for a return as outlined in this policy.
By making a purchase from Sweet Phoenix AfterDark, you agree to abide by the terms of this Refund and Return Policy. If you have any questions or concerns, please don’t hesitate to contact us. Thank you for choosing Sweet Phoenix AfterDark for your adult and sex shop needs.