FAQ

Before we send out any item we do fully inspect the item carefully to ensure that it is in 100% perfect working condition.

In the rare instance that a product is damaged or faulty on delivery, please email us within 24 hours so that we can rectify the situation. We provide a 7 day satisfaction guarantee on anything you purchase from us should it arrive broken, damaged or faulty. Include your order number, a detailed description of the problem and proof such as pictures or video of the damage or fault. If found faulty we will gladly replace your damaged or faulty product. Unfortunately, for hygiene reasons and due to the nature of intimate items and sex toys all guarantees are limited to 7 days.

For more details kindly refer to our terms.

If you receive your item but you change your mind you may return it to us provided the item is still sealed in its original packaging. Unfortunately, due to the nature of our intimate items, the majority of our goods are not exchangeable or refundable for hygiene reasons should they have been opened or removed from their sealed packaging. We have to have this policy in place for the safety of our staff and customers. These include Lingerie, Sex Toys, Gifts, and Accessories.

If you are unsure as to whether or not a product is right for you, please contact our customer help before ordering and we will answer any questions you may have.

Absolutely! If we don’t have that special sex toy that you are looking for then we will go out of our way to get it for you, just contact our AfterDark support and we will try our best to source it for you.